RAIN ON ANYONE’S PARADE
especially not on their income …
Let me explain: when ‘Dilmah’ tea first hit our shelves it was introduced with a fanfare of TV commercials. We tried it and were hooked. Spouse went loose leaf, I opted teabag.
Flash forward to now.
I’ve given up their teabags but we both still brew. However—Spouse pointed out that not only Dilmah, all the brands we tried no longer have loose leaf tea. True! It’s labelled as such but what used to be loose-leaf is now effectively powder. Yep. Almost dust.
How ’bout that? Regardless of however much ‘quality’ documentation anyone can provide to ‘assure’ me I’m wrong, the product, as packaged & labelled, just isn’t the same: leaf has become powder.
subjective. But if Quality means meeting the expectations of the Customer … these products are no longer quality. Dust is not ‘loose leaf’.
So I switched brands.
Spouse remains faithful to her Dilmah “loose leaf” even though (after brewing and straining) her emptied cups have a film of blackish residue inside. Yeuch.
of our times that many products follow a similar course. They burst onto the scene but once people develop a habit the quality quietly falls away and no-one notices.
Except me …
“Crack, damn you! Stupid nut!”